1 reviews | Active since Nov 2011
SHOCKING ACCOUNT SERVICE NO INTEREST IN SOLVING
<p>I have been paying our DSTV via annual payment for a couple of years now due to the discount and as I had issues with debit orders before. January this year we got a call advising our account is overdue and we are being handed over to a leger company. I followed up with DSTV whom apologized and said the error is on their side. In February this happened again and this time the person was extremely rude and threatining. I again spend time with DSTV on the phone on my account, just to be advised that I can not qualify for the annual discount or pay the annual amount as the issue is that I need to have a debit order. So we set this up. Then we started having major issues having to completely switch off the power of our DSTV Explora and tv daily, as it keeps on giving errors such as no connection, no smartcard, no account and we could not even use catch up etc at times. I again phoned and was avdivsed the account is sorted. On 07 June, DSTV took a whole year's premium off my account - WITHOUT authorization or discussion instead of my montly premium. I phoned and was advised I would be refunded. IN the meantime my bank reversed this amount as I do not have an overdraft facility and do not have the funds available. They charged me R115 for DSTV's incompetence and greed to take whatever they want. On friday DSTV also refunded me. So I emailed them as clearly telephone conversations do not work, and I want all correspondence in writing and listed all of the above.The first person - did not even bother apologizing, just advised I have been refunded. The second person also did not even bother apologizing and asked how I want to pay you!!! NO one bothered to respond on my full enquiry, read it and come back to me with what I asked. I want to be reimbursed for my expenses, and the discount I lost due to you not being able to offer me the annual payment, and I want your bank account details so I can pay you as I do not trust your debit orders. This morning, without any feedback after my last email on Saturday, I have been advised that our DSTV have not been cut off due to me not willing to pay for my account!! WHAT THE HELL!! How can you play this card for you are a big company making enough money to not care if you loose a client and that you will treat me like you want to treat me? And If I do not adhere to whatever you require of me - including suddenly having to pay annually instead of monthly, you will just shut off my DSTV within 24 hours of my *****y as to how to pay you! I have never in my lifetime with you been behind with payments or not paid you. This is YOUR error - YOUR ABSOLULTE INCOMPETENCE and unwillingness to assist me properly or read my emails. This is really shocking attitude from DSTV leaving individuals powerless if you don't feel like compensating them for your error and do not feel like offering decent service. I asked both Ronnie and Sipho in your customer care to read my emails and come back with proper feedback, without any bother to do so and now after 24 hours of them just not bothering to come back to me with proper feedback and assisting me, you just cut off my dstv? *********, pathetic incompetence!</p>
SHOCKING ACCOUNT SERVICE NO INTEREST IN SOLVING
I have been paying our DSTV via annual payment for a couple of years now due to the discount and as I had issues with debit orders before. January this year we got a call advising our account is overdue and we are being handed over to a legal company. I followed up with DSTV whom apologized and said the error is on their side. In February this happened again and this time the person was extremely rude and threatening. I again spend time with DSTV on the phone on my account, just to be advised that I can not qualify for the annual discount or pay the annual amount as the issue is that I need to have a debit order. So we set this up. Then we started having major issues having to completely switch off the power of our DSTV Explora and tv daily, as it keeps on giving errors such as no connection, no smartcard, no account and we could not even use catch up etc at times. I again phoned and was advised the account is sorted. On 07 June, DSTV took a whole year's premium off my account - WITHOUT authorization or discussion instead of my monthly premium. I phoned and was advised I would be refunded. IN the meantime my bank reversed this amount as I do not have an overdraft facility and do not have the funds available. They charged me R115 for DSTV's incompetence and greed to take whatever they want. On Friday DSTV also refunded me. So I emailed them as clearly telephone conversations do not work, and I want all correspondence in writing and listed all of the above.The first person - did not even bother apologizing, just advised I have been refunded. The second person also did not even bother apologizing and asked how I want to pay you!!! NO one bothered to respond on my full enquiry, read it and come back to me with what I asked. I want to be reimbursed for my expenses, and the discount I lost due to you not being able to offer me the annual payment, and I want your bank account details so I can pay you as I do not trust your debit orders. This morning, without any feedback after my last email on Saturday, I have been advised that our DSTV have not been cut off due to me not willing to pay for my account!! WHAT THE HELL!! How can you play this card for you are a big company making enough money to not care if you loose a client and that you will treat me like you want to treat me? And If I do not adhere to whatever you require of me - including suddenly having to pay annually instead of monthly, you will just shut off my DSTV within 24 hours of my last email as to how to pay you! I have never in my lifetime with you been behind with payments or not paid you. This is YOUR error - YOUR ABSOLUTE INCOMPETENCE and unwillingness to assist me properly or read my emails. This is really shocking attitude from DSTV leaving individuals powerless if you don't feel like compensating them for your error and do not feel like offering decent service. I asked both Ronnie and Sipho in your customer care to read my emails and come back with proper feedback, without any bother to do so and now after 24 hours of them just not bothering to come back to me with proper feedback and assisting me, you just cut off my dstv? *********, pathetic incompetence!
SHOCKING ACCOUNT SERVICE NO INTEREST IN SOLVING
I have been paying our DSTV via annual payment for a couple of years now due to the discount and as I had issues with debit orders before. January this year we got a call advising our account is overdue and we are being handed over to a legal company. I followed up with DSTV whom apologized and said the error is on their side. In February this happened again and this time the person was extremely rude and threatening. I again spend time with DSTV on the phone on my account, just to be advised that I can not qualify for the annual discount or pay the annual amount as the issue is that I need to have a debit order. So we set this up. Then we started having major issues having to completely switch off the power of our DSTV Explora and tv daily, as it keeps on giving errors such as no connection, no smartcard, no account and we could not even use catch up etc at times. I again phoned and was advised the account is sorted. On 07 June, DSTV took a whole year's premium off my account - WITHOUT authorization or discussion instead of my monthly premium. I phoned and was advised I would be refunded. IN the meantime my bank reversed this amount as I do not have an overdraft facility and do not have the funds available. They charged me R115 for DSTV's incompetence and greed to take whatever they want. On Friday DSTV also refunded me. So I emailed them as clearly telephone conversations do not work, and I want all correspondence in writing and listed all of the above.The first person - did not even bother apologizing, just advised I have been refunded. The second person also did not even bother apologizing and asked how I want to pay you!!! NO one bothered to respond on my full enquiry, read it and come back to me with what I asked. I want to be reimbursed for my expenses, and the discount I lost due to you not being able to offer me the annual payment, and I want your bank account details so I can pay you as I do not trust your debit orders. This morning, without any feedback after my last email on Saturday, I have been advised that our DSTV have not been cut off due to me not willing to pay for my account!! WHAT THE HELL!! How can you play this card for you are a big company making enough money to not care if you loose a client and that you will treat me like you want to treat me? And If I do not adhere to whatever you require of me - including suddenly having to pay annually instead of monthly, you will just shut off my DSTV within 24 hours of my last email as to how to pay you! I have never in my lifetime with you been behind with payments or not paid you. This is YOUR error - YOUR ABSOLUTE INCOMPETENCE and unwillingness to assist me properly or read my emails. This is really shocking attitude from DSTV leaving individuals powerless if you don't feel like compensating them for your error and do not feel like offering decent service. I asked both Ronnie and Sipho in your customer care to read my emails and come back with proper feedback, without any bother to do so and now after 24 hours of them just not bothering to come back to me with proper feedback and assisting me, you just cut off my dstv? *********, pathetic incompetence!
Dear Leoni
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Leoni
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
so this is the reply I get from DSTV - no effort made to apologize for 6 months of issues, no effort to compensate for all the costs on my side, no bank details for payment, no offer to reinstate my dstv until this matter is resolved - nothing? did you actually read my complaint as below has already been established?
Please be advised that we refunded your account with the amount of R5479.92 on the 8 June 2017.The records also reflect that on the 12 June 2017 the was a reversal of the amount of R6409.33.
Kindly be advised that the amount of R5479.92 is payable to bring the account to a zero balance.
If you require further assistance in this regard, please inform us by return e-mail.
Kind regards
Kwena Mphela
so this is the reply I get from DSTV - no effort made to apologize for 6 months of issues, no effort to compensate for all the costs on my side, no bank details for payment, no offer to reinstate my dstv until this matter is resolved - nothing? did you actually read my complaint as below has already been established?
Please be advised that we refunded your account with the amount of R5479.92 on the 8 June 2017.The records also reflect that on the 12 June 2017 the was a reversal of the amount of R6409.33.
Kindly be advised that the amount of R5479.92 is payable to bring the account to a zero balance.
If you require further assistance in this regard, please inform us by return e-mail.
Kind regards
Kwena Mphela
hi Elna
who do you want me to email? What address?
hi Elna
who do you want me to email? What address?
Thank you Elna
Thank you Elna
Hi Elna, yes thank you. Case number is MultiChoice reply - case number ********** [# ********** ]
I have also queried the amount payable up to feb 2018 for this year as I wanted to pay annual from day one and have been advised that I can not do that with the discount. Please can you check on this for me and advise as I feel this is really unfair. I have always paid annually - and as you can see with my correspondence was advised not to due to this whole account mess. Can someone please look into this for me and offer me a better rate for this mess and I am happy to pay in full up to feb 2018
thank you.
Hi Elna, yes thank you. Case number is MultiChoice reply - case number ********** [# ********** ]
I have also queried the amount payable up to feb 2018 for this year as I wanted to pay annual from day one and have been advised that I can not do that with the discount. Please can you check on this for me and advise as I feel this is really unfair. I have always paid annually - and as you can see with my correspondence was advised not to due to this whole account mess. Can someone please look into this for me and offer me a better rate for this mess and I am happy to pay in full up to feb 2018
thank you.
Still no feedback from DSTV? Over two weeks now. Blocking my DSTV four times already, not allowing me to view any new catch up in this time, different people constantly phoning me about an overdue account and setting up a debit order yet no one having a clue about my complaint ... and with all of this not even one email or call from Elna who advised they will look into this, no apoloy, no feedback on sorting out my account except for one call last week Thursday and Bogani whom made and effort to at least reply on my email, but unfortunately no solution? Please can you advise when this is going to be sorted? Seeing that you are going to still charge me for the past 2.5 weeks even though one of my main services is not working. I would appreciate some action on this. Thank you!
Still no feedback from DSTV? Over two weeks now. Blocking my DSTV four times already, not allowing me to view any new catch up in this time, different people constantly phoning me about an overdue account and setting up a debit order yet no one having a clue about my complaint ... and with all of this not even one email or call from Elna who advised they will look into this, no apoloy, no feedback on sorting out my account except for one call last week Thursday and Bogani whom made and effort to at least reply on my email, but unfortunately no solution? Please can you advise when this is going to be sorted? Seeing that you are going to still charge me for the past 2.5 weeks even though one of my main services is not working. I would appreciate some action on this. Thank you!
So after 3 weeks. still no feedback or solution from DSTV. Just phoned again at my expense to ask for account to be opened as I still have not feedback, and told sorry for you - pay R10 000 or loose your dstv? is no one interested in the fact that you do ******* practices? That you take funds from a client without consent - then promise not to block the account yet it is blocked again over and over and I have to keep on phoning and begging .. and now I am told I will no longer have dstv as you can not sort out my problem and never will? Wow! Well played DSTV ... Giant company that just does not give a damn about their clients!
So after 3 weeks. still no feedback or solution from DSTV. Just phoned again at my expense to ask for account to be opened as I still have not feedback, and told sorry for you - pay R10 000 or loose your dstv? is no one interested in the fact that you do ******* practices? That you take funds from a client without consent - then promise not to block the account yet it is blocked again over and over and I have to keep on phoning and begging .. and now I am told I will no longer have dstv as you can not sort out my problem and never will? Wow! Well played DSTV ... Giant company that just does not give a damn about their clients!
So, today we are on 7 July, a month after my first complaint with DSTV and still not much done to get anything sorted? I have offered to pay for a full year ahead since day one, only to be waiting for account errors to be fixed. Every time this is done, my dstv was blocked and I had to email and phone to get it unblocked again. This happened so many times that my catch up started not working at all.
Please can you advise why NO ONE at DSTV is making any effort to assist me with the catch up. IT STOPPED WORKING WHEN YOU STARTED BLOCKING MY ACCOUNT. No one seems to really have an interested. I have just been phoned by a lady who does not sound like she has any idea of what's going on and been told to drive all the way to down to the DSTV centre and take my explora there and that we will need new equipment... What the hell? So i have to buy new equipment now just because all these issues started when you blocked my account, and DSTV refused to sent someone out to have a look at what is happening? How is that ok. How is it ok to make no effort to compensate for this absolute mess of a month, having to phoned daily from my side at my own expense and take my time every single day to get DSTV just to get my account and catch up sorted.. just to be phoned with a complete lack of interest and disregard of client service? This really is shocking. This monopoly from DSTV is so badly abused and a client treated like an absolute piece of **** and you as a client just being forced to pay and pay and pay but at the same time you can not expect any service back ?
This really is shocking. I don't know if you know someone that has the authority to do anything, but I would appreciate your feedback as to what is going to happen with both the account and the catch up so I can take this matter further. I am now done begging DSTV for over a month just to help me. This when I have been a loyal
DSTV client and the only issues that arose is because of error's on DSTV side but I have to continuously pay for these errors.
Please let me know urgently as I am now done. I have had enough of this. And the fact that no one in a sernior position has once made the effort to take this over and get this issue sorted once and for all. What a lack of interest in client service.
So, today we are on 7 July, a month after my first complaint with DSTV and still not much done to get anything sorted? I have offered to pay for a full year ahead since day one, only to be waiting for account errors to be fixed. Every time this is done, my dstv was blocked and I had to email and phone to get it unblocked again. This happened so many times that my catch up started not working at all.
Please can you advise why NO ONE at DSTV is making any effort to assist me with the catch up. IT STOPPED WORKING WHEN YOU STARTED BLOCKING MY ACCOUNT. No one seems to really have an interested. I have just been phoned by a lady who does not sound like she has any idea of what's going on and been told to drive all the way to down to the DSTV centre and take my explora there and that we will need new equipment... What the hell? So i have to buy new equipment now just because all these issues started when you blocked my account, and DSTV refused to sent someone out to have a look at what is happening? How is that ok. How is it ok to make no effort to compensate for this absolute mess of a month, having to phoned daily from my side at my own expense and take my time every single day to get DSTV just to get my account and catch up sorted.. just to be phoned with a complete lack of interest and disregard of client service? This really is shocking. This monopoly from DSTV is so badly abused and a client treated like an absolute piece of **** and you as a client just being forced to pay and pay and pay but at the same time you can not expect any service back ?
This really is shocking. I don't know if you know someone that has the authority to do anything, but I would appreciate your feedback as to what is going to happen with both the account and the catch up so I can take this matter further. I am now done begging DSTV for over a month just to help me. This when I have been a loyal
DSTV client and the only issues that arose is because of error's on DSTV side but I have to continuously pay for these errors.
Please let me know urgently as I am now done. I have had enough of this. And the fact that no one in a sernior position has once made the effort to take this over and get this issue sorted once and for all. What a lack of interest in client service.