RW
Riaan W
1 reviews | Active since Feb 2013
05 Mar 2015, 17:43
Shocking abuse of customars
They debited my account even though i did not give them permission. When i started with them they double debited me and come with lame accuses, so then i have been paying my account my self> i have never missed a payment. So this month i pay my account and two days later they helped them self. Then they come with this forty day return policy. But advised me to stop the debit order at the bank. Which I did the the next day i get an sms to pay my account immediately or i will be disconnected. They lure people with prices and small discounts for debit orders then do what they want.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Mar 2015, 20:49Hello Riaanw71,
Please accept our sincerest apologies for the poor service you experienced. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
Our records show that the debit order details were removed from your account. They were loaded when you did your activation and remained on your account.
Your account is paid up until 31 March 2015. The sms may have printed before your payments were made.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Please accept our sincerest apologies for the poor service you experienced. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
Our records show that the debit order details were removed from your account. They were loaded when you did your activation and remained on your account.
Your account is paid up until 31 March 2015. The sms may have printed before your payments were made.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
DStv (MultiChoice)'s reply05 Mar 2015, 20:49
Official
Hello Riaanw71,
Please accept our sincerest apologies for the poor service you experienced. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
Our records show that the debit order details were removed from your account. They were loaded when you did your activation and remained on your account.
Your account is paid up until 31 March 2015. The sms may have printed before your payments were made.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Please accept our sincerest apologies for the poor service you experienced. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
Our records show that the debit order details were removed from your account. They were loaded when you did your activation and remained on your account.
Your account is paid up until 31 March 2015. The sms may have printed before your payments were made.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel