Shocked by Multichoice

I opened up an account with multi choice in August, after I made a payment of R 425.00 into their account, ever since this was done every week I get disconnected and I am told the amount has not been allocated, they escalating, this happens though I make monthly payments, to cut the matter short, this went on more than 10 times, last week I was finally disconnect and was informed that the payment does not reflect and a **** proof of payment was submitted, I checked my bank statement and the money bounce back to my account because of the account number the lady gave me when opening the account, now I got the shock of my life, I went to pay at pick and pay what ever is our standing - my name on the system is My initial (MA) "**** POP" and my surname. after the payment, I still cant connect back again. What is happening kante? why am I being treated that way by Multichoice though?