LP
Lauren P
1 reviews | Active since Nov 2015
11 Nov 2015, 09:25
Shocked
Received a reply to say that Multichoice has learnt my problem has been resolved. How was it resolved if no one called me . My debit has not gone off , i paid via EFT before i get disconnected again and then have to pay a whole lot of fees to connect it again . It has been two weeks since my complaint and it is funny how Multichoice just assumes my query has been resolved when i have not received one phone call
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 11:31Hello Mrs_Prins,
Kindly accept our sincere apology for the inconvenience caused and a further apology for a delayed response.
Following up on our telephonic conversation, may you note that we reloaded your debit order details as promised.
Kindly note that there is no need for a follow up any more as it is now compliant.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
Kindly accept our sincere apology for the inconvenience caused and a further apology for a delayed response.
Following up on our telephonic conversation, may you note that we reloaded your debit order details as promised.
Kindly note that there is no need for a follow up any more as it is now compliant.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
Best regards,
DStv (MultiChoice)'s reply15 Nov 2015, 11:31
Official
Hello Mrs_Prins,
Kindly accept our sincere apology for the inconvenience caused and a further apology for a delayed response.
Following up on our telephonic conversation, may you note that we reloaded your debit order details as promised.
Kindly note that there is no need for a follow up any more as it is now compliant.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
Kindly accept our sincere apology for the inconvenience caused and a further apology for a delayed response.
Following up on our telephonic conversation, may you note that we reloaded your debit order details as promised.
Kindly note that there is no need for a follow up any more as it is now compliant.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
Best regards,