1 reviews | Active since Feb 2017

26 Feb 2017, 12:51

Shocked

<p>I went to one of the Multichoice branches in Maponya Mall as I wanted to downgrade since I'm on maternity leave for 6 months and the is no way I'm gonna afford R345 while I earn half of my salary..I was told I can't but why is that when you wanna upgrade its very easy.Next thing of I can't pay I'll end up paying almost R1000.I know you can downgrade..Can they stop lying to us and do their jobs</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Feb 2017, 13:28
Official

Dear Hoppy Kubheka

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Feb 2017, 13:52
Official

Dear Hoppy Kubheka

Thank you for taking our call, as discussed your service will be downgraded to the Access package on your payment date which is the 28th every month. We have scheduled a downgrade for Tuesday 28/02/2017.

Should you need any further information, please feel free to contact us via ***.

Regards

Elna

Best regards,