1 reviews | Active since Jul 2018
****ty service from Multichoice
I have made 3 calls to Multi choice today just to get a proper explanation on why are my services disconnected as I have made a payment on the 6th of July, I firstly spoke to a guy who didn’t call his name properly, my second call I spoke to Lesego who didn’t bother about what I had to say so I decided to cut the call, I made a Third call that’s when I got Palesa she attempted to explain the pro-rata fee that I was charged and said she will be me my statement on how I was charged, it an hour later and no e-mail as yet...... and for some reason she just went dead on the other line can Palesa please give me a call to assist coz I feel like we are being taken for a ride with bad service that I’m getting from multichoice.....??????????????????? my no. ********** 897
Dear Pule Muvhango
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Pule Muvhango
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Pule
Thank you for contacting us.
I apologise that your query had to end on this platform for further assistance.
According to our records, there's a reversed payment (R394.10) dated 08 June 2018. This payment was reversed on 13 June 2018. For this reason, the service was suspended due to non-payment.
When R450.00 was received on 06 July 2018, the account had an overdue balance of R150.27. Upon the reconnection of service, the balance owed was debited with R50.00 reconnection fee plus pro rata balance from 06 July 2018.
In summary, the amount received in July 2018 is not sufficient to keep the service active. Please pay R148.10 within 24 hours to keep your service active till 06 August 2018.
Kind regards
Dinah
Best regards,
Good day Pule
Thank you for contacting us.
I apologise that your query had to end on this platform for further assistance.
According to our records, there's a reversed payment (R394.10) dated 08 June 2018. This payment was reversed on 13 June 2018. For this reason, the service was suspended due to non-payment.
When R450.00 was received on 06 July 2018, the account had an overdue balance of R150.27. Upon the reconnection of service, the balance owed was debited with R50.00 reconnection fee plus pro rata balance from 06 July 2018.
In summary, the amount received in July 2018 is not sufficient to keep the service active. Please pay R148.10 within 24 hours to keep your service active till 06 August 2018.
Kind regards
Dinah
Best regards,