TP
Tsholofelo P
1 reviews | Active since Jul 2016
04 Jul 2018, 12:31
****ty service
Your call centre service sucks it is shocking to say the least I have paid my account I am not able to catch up was advised it takes hours which to me is bull**** as i have paid and don't appreciate the ****ty service Iam getting you guys know how to **** people off and your staff have stinking attitude ur service has gone to the dogs to say the least,I paid on Monday why the **** is my service still not working (catch up) I have requested for a supervisor to call me back at 13:15 yesterday till now so clearly you guys disrespect clients and don't see a need to revert back I want my services activated right now
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jul 2018, 15:30Dear Tsholofelo Phatsone,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jul 2018, 15:30
Official
Dear Tsholofelo Phatsone,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jul 2018, 21:25Dear Tsholofelo Phatsone,
Our records indicate the services are active on the account, and you should be able to access DStv Catch Up.
You are kindly advised to do a hard reboot on your decoder. Please do the following to hard reboot your decoder:
· Switch your decoder off
· Pull out smartcard
· Un-plug the decoder from the main plug
· Wait for about 45 seconds to a minute
· Plug the decoder on the main plug
· Switch on the decoder
· Wait until insert smartcard message reflects on your TV screen
Check that all cables are securely connected.
Please reset the decoder with the following steps:
Press help button on remote control
Navigate to Setting
Scroll down to "System settings"
Press arrow pointing to the right
Scroll down to Reset Decoder Settings and press "ok" button
Scroll down to Reset to Factory Default.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply04 Jul 2018, 21:25
Official
Dear Tsholofelo Phatsone,
Our records indicate the services are active on the account, and you should be able to access DStv Catch Up.
You are kindly advised to do a hard reboot on your decoder. Please do the following to hard reboot your decoder:
· Switch your decoder off
· Pull out smartcard
· Un-plug the decoder from the main plug
· Wait for about 45 seconds to a minute
· Plug the decoder on the main plug
· Switch on the decoder
· Wait until insert smartcard message reflects on your TV screen
Check that all cables are securely connected.
Please reset the decoder with the following steps:
Press help button on remote control
Navigate to Setting
Scroll down to "System settings"
Press arrow pointing to the right
Scroll down to Reset Decoder Settings and press "ok" button
Scroll down to Reset to Factory Default.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,