****ty dstv service
Hi my name is ntokozo daka, I have a problem with my decoder,it always loses signal,weather the weather is good o bad,it reboot itself and then play,does the same error again,this issue has been going for the past year,it losses signal after every 1 hours so in a day is happens contiuosly due to this we cannot enjoy the services that we pay for with out any disturbance.i have called the callcentre with no luck or assistance .
Dear Linda,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Linda,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Linda,
The technical problem you are currently experiencing, could be the result of an installation related problem.
Press MENU on the MultiChoice RCU
1. Information Central
Most importantly the Signal Strength must be between 85% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
When the Dish loses position from the satellite the decoder will continuously scan to receive the signal of which some channels will be affected.
You are kindly advised to do a hard reboot on your decoder. Please do the following to hard reboot your decoder:
Switch your decoder off
Pull out smartcard
Un-plug the decoder from the main plug
Wait for about 45 seconds to a minute
Plug the decoder on the main plug
Switch on the decoder
Wait until insert smartcard message reflects on your TV screen
You can also reset your decoder by following bellow steps:
Press Menu button
Then Advanced Options
Then Dish Installation
Pin 9949
Reset All to Factory defaults.
We recommend that your installation be checked every few years as weather exposure and other factors can influence the quality of your installation and therefore impact your viewing.
We also recommend that you kindly take your decoder for testing at one of our MultiChoice branch or agency. Testing is free of charge.
Testing will confirm whether decoder or installation is at fault. Should the decoder be fine at an agency or branch they will then recommend that you get your installation fixed.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Linda,
The technical problem you are currently experiencing, could be the result of an installation related problem.
Press MENU on the MultiChoice RCU
1. Information Central
Most importantly the Signal Strength must be between 85% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
When the Dish loses position from the satellite the decoder will continuously scan to receive the signal of which some channels will be affected.
You are kindly advised to do a hard reboot on your decoder. Please do the following to hard reboot your decoder:
Switch your decoder off
Pull out smartcard
Un-plug the decoder from the main plug
Wait for about 45 seconds to a minute
Plug the decoder on the main plug
Switch on the decoder
Wait until insert smartcard message reflects on your TV screen
You can also reset your decoder by following bellow steps:
Press Menu button
Then Advanced Options
Then Dish Installation
Pin 9949
Reset All to Factory defaults.
We recommend that your installation be checked every few years as weather exposure and other factors can influence the quality of your installation and therefore impact your viewing.
We also recommend that you kindly take your decoder for testing at one of our MultiChoice branch or agency. Testing is free of charge.
Testing will confirm whether decoder or installation is at fault. Should the decoder be fine at an agency or branch they will then recommend that you get your installation fixed.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,