****ty charges
I have been using dstv services do a couple of months recieving sms or emails with reminders of how much I should pay wich is R365 good i missed one payment they suspended my services ,cool month later they send me a message stating that I should pay 415 for my services to be activate I did then last Satarday I went to pay the normal R365 compact package ,this morning I recieve a massage stating I should pay woo ontop of what I paid,I called to find out they gave me some shifty explanation about my account being over due for sometime I mean if it was wouldn't they have sent and like the do.this is total bull if this **** I'd not sorted I'm cancelling the stupid service's
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Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Oct 2017, 07:59Dear Buhle
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply31 Oct 2017, 07:59
Official
Dear Buhle
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Oct 2017, 09:49Dear Buhle
Thank you for taking my call today.
Kindly note your account payment date is the 2nd of every month, the billing is as follows:
- 2nd to 6th September - DStv Compact package prorata was R60.83.
- 28th September to 1st October - DStv Compact package prorata was R48.67
- Reconnection fee R50
- 2nd October to 1st November DStv Compact package is R365
- Total amount due to update your account until the 1st November was R524.50
Please pay R109.50 to update your account from the 2nd November to 1st December 2017.
Hope the above clarifies everything. Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply31 Oct 2017, 09:49
Official
Dear Buhle
Thank you for taking my call today.
Kindly note your account payment date is the 2nd of every month, the billing is as follows:
- 2nd to 6th September - DStv Compact package prorata was R60.83.
- 28th September to 1st October - DStv Compact package prorata was R48.67
- Reconnection fee R50
- 2nd October to 1st November DStv Compact package is R365
- Total amount due to update your account until the 1st November was R524.50
Please pay R109.50 to update your account from the 2nd November to 1st December 2017.
Hope the above clarifies everything. Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,