**** Service

On the 25 April 2018 I made a payment for my subscription of R574 via FNB cellphone banking Multichoice is a public recipient listed under FNB beneficiaries .. Like i have been doing to months. Ont he 26 April the checked my balance via *120*68584# double checking whether payment has gone through, balance still reflecting. 27 April I called the call centre ********** 222 and spoke to Lebohang and she requested me to send her the proof of payment and email it to ********** as well which i did. The reply below. ---------------------------------------------------------------------------- Enquiry Reference Number: ********** 1

Dear Shanalee

Thank for your email,please be advised payment is delayed by your bak.Since your details are correct there was supposed to reflect normal

Kind regards, Lesiba Raphadu

I then called FNB and was informed that payment has definitely left my bank account. 2 May I called again this to speaking to a supervisor "Larshan" who tells me that the payment reference or the DSTV account number was incorrect. I called FNB again!! FNB confirmed that that is the correct account number as multichoice has multiple bank accounts of which ********** 3834 is one of them! This morning my services is disconnected!! THIS IS UNACCEPTABLE!!! I am actually so fed up with having to phone dstv everytime to have this sorted out. What more must i do? The bank has done there part by sending the proof of payment!! Why is dstv not sorting this from their side?? UTTER ******* service!!!