LW
Lerease W

1 reviews | Active since Feb 2012

13 Oct 2015, 08:50

**** Service

Good day <br> <br> Kindly be advised at the beginning of September my services was disconnected I was advised no debit order fine I paid a payment even though my husband was debited. He then went and reversed the payment that your consultants said they never debited <br> <br> Now my account is in a huge mess because of a **** up made by your consultants. I get told to make a payment of R1300? which I did. Now my services in disconnected for what can someone explain to me what the he'll is going on<br> <br> Then your ****** consultant sit and waste my dam time on the phone when call gets cut they won't even bother to call back then u get put on hold without even being told<br> <br> Dstv service is ****, it is **** <br> <br> <br> Can someone explain to me what the hell is going on<br> <br> For my account would be up to date if your consultants knew their job. I was never gonna have to reverse a payment that was done <br> <br> Honestly I am so dam upset<br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Oct 2015, 16:24
Official
Hello MissRees,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.

We have checked on our system and it shows that another agent has already assisted on your query. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Sandile

Best regards,