MY
Modika Y
1 reviews | Active since Dec 2012
22 May 2015, 11:27
**** service!!!!!
I called in on 21/04/2015 to query why my subscription had been suspended & Jabulani Mthembu, who couldn't tell his ear from his ****hole, told me that I was in arrears with R2400+, so I opted to speak to a manager or supervisor on duty. He told me that the manager was on lunch, so I asked him to call me back by 3pm. ONLY A MONTH LATER does an AGENT, NOT EVEN A MANAGER, call me to find out if I still wanted to speak to a manager!!! I told the agent that I had decided to go to the head office directly to query the billing & it turned out that my account was only in arrears by R8.77, as opposed to the R2400+ they had quoted me on the initial call...<br> <br> What ****!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
22 May 2015, 15:42Hello modikay,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
Please be advised that we have escalated your complain to Jabulani Mthembu's direct report for an internal investigation.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
Please be advised that we have escalated your complain to Jabulani Mthembu's direct report for an internal investigation.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply22 May 2015, 15:42
Official
Hello modikay,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
Please be advised that we have escalated your complain to Jabulani Mthembu's direct report for an internal investigation.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
Please be advised that we have escalated your complain to Jabulani Mthembu's direct report for an internal investigation.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Best regards,