KN
Khangwelo N

1 reviews | Active since Jan 2013

01 Dec 2017, 15:26

Sheety price lock plan.

I am so ****ed at the mediocre service i receive from the idiots at the price lock division, we agree on a debit order and never have they debited my account, i always have tyo call them and make arrangement and also make manual payments. as of late i made a debit order arrangement with someone at finance and that person did not see through my debit order. I spoke to Thabo at price lock who had a donkey attidtude and did not want o listern to me and had his own two cent uninformed opinions. i am now sitting with a suspended service and they are demanding payment in the middle of the months. . i am so ****ed attheir demands of so much money during the month.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Dec 2017, 16:32
Official

Dear khangwelo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

KN
Khangwelo N's update04 Dec 2017, 13:10
Reviewer Update
Soon my foot, it has been 4 days and my services remain disconnected.....
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Dec 2017, 11:39
Official

Dear Khangwelo

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

Our record indicate that you have been assisted by one of our Price Lock agents that advised you on the billing on your account.

As per your request a settlement letter has been forwarded to e mail address ***

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

KN
Khangwelo N's update05 Dec 2017, 13:36
Reviewer Update
The settlement letter is still way beyond my means, what i need now is for a payment negotiation and also a reinstating of my services