Sheer incompetence

<p>I recently bought a dstv decoder now I went to gugulethu mall which is a convenient branch to have it activated. One of the consultants by the name Snethemba said thriller system is offline I needed to go to another branch nearby in Phillipi, as someone who really needed this to be done in time I went there to be attended by a lady who attended me with the most atrocious customer service. There was no enthusiasm at all neither the urgency to assist in accordance. I spent an hour watching her battled with PC problems for nearly an hour, the manager was not keen at all to assist. I was then told I can't be assisted because it appears I have an account, they encountering problems.with registering me. She had the audacity to say I must call the contact center to have this sorted. I am highly perplexed because in my understanding I am a client of dstv and if there is problems with the relationship with them, they should go an extra mile to ensure my satisfaction as their customer. I am highly disgruntled that there are still places which treat customers in such a manner.</p> <p> </p> <p>To top it all up, I went back to gugulethu mall to notify them, attended by a guy named Sivu I explained how unhappy I was as a customer and I will be escalating this further. A complete mockery occurred when I tried to explain to Sivu and notifying them I will be taking necessary steps to ensure they don't treat customers like this, Sinethemba laughed and said I must go ahead. I couldn't and still can't believe how do we allow such individuals to be front runners if they don't have appropriate s****s that are required in customer service positions.</p> <p> </p> <p>On the contrary I am glad I met Sivu who showed great deal of care and support. He called the call center and assisted me assiduously. Such guys like him are what we need if we want to ensure quality service delivery.</p>