Shear incompetence from DSTV helpdesk agents

I have gone on to the DSTV app where it clearly says you can set up a payment on a dstv account using a credit card debit order, but there is no functionality on your website or app to do this, and every time I request help from DSTV, I get some agent telling me to provide them with a branch code and account number which is clearly not needed for a credit card payment. The agent insists that this is the way to setup a debit order! I suggest you train your agents and check the information being provided in your app or website. Is it possible to make a debit order payment from a credit card?