1 reviews | Active since Apr 2015

21 Nov 2015, 12:01

SHE IS RUDE AND DO NOT VALUE CLIENT SERVICE

This agent Simphiwe Malindi is so rude and have no manner to speak to clients worst of it all while I was speaking to her called manager Bongeka Tyasi she is repeating what I said to her with an attitude \I'm working for the bank I know what I'm talking about"- in the service world there is something called service which is very crucial and important if the client is telling you something agent must listen and do investigation I told her twice to do that but she did not listen her manager as well telling me she is going to tell me same thing without checking.<br> <br> 1) Multichoice should update your information my debit order for the 20/11/2015 is paid and I have sent part of my statement to show that<br> also I will be happy if you listen to the conversation I had with your agent she make me mad and it a shame to our country that we still have such calibre who has no meaning to apply to principles of treating clients failrly"""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Nov 2015, 09:40
Official
Hello Maseena,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team