TC
Thrishen C
1 reviews | Active since Jul 2014
11 Mar 2016, 09:40
She dropped the call on me
Hi, <br> <br> I was chatting to a lady in your call center at 9.30 today. Please listen to the call. She was very impatient with me and when I was asking her to help me with my online account she dropped the call in my ear.<br> <br> Very disappointing. <br> <br> Thanks<br> <br> TC<br>
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Mar 2016, 17:49Hello TC1803,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried on numerous occasions to get in touch with you on the numbers illustrated on the escalation as well as on our system, however...we've failed. Please contact us on *** to get further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried on numerous occasions to get in touch with you on the numbers illustrated on the escalation as well as on our system, however...we've failed. Please contact us on *** to get further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
DStv (MultiChoice)'s reply11 Mar 2016, 17:49
Official
Hello TC1803,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried on numerous occasions to get in touch with you on the numbers illustrated on the escalation as well as on our system, however...we've failed. Please contact us on *** to get further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried on numerous occasions to get in touch with you on the numbers illustrated on the escalation as well as on our system, however...we've failed. Please contact us on *** to get further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards