QO
Quinton O

1 reviews | Active since Jun 2015

15 Oct 2015, 09:39

Shameless Not Aired On M-Net Terrestrial AGAIN

Last night (14 October) I sat down to watch the final episode of Shameless on M-net Terrestrial. Instead we're treated to a repeat of Binnelanders and ****** in the First. According to your channel, quality shows like The Blacklist season 3 gets aired in the early hours of the morning (01:00) because of a lack of space on the schedule, yet the schedule is filled with repeats and double-bill episodes. Two episode of The Whispers is shown every Friday, but somehow The Blacklist could not have aired four hours earlier in the 20:30 slot. Regardless, I would like to know when I can expect to see the final episode of Shameless, as I have PAID for it and non-delivery on your part is a breach of contract. I would also like to know what M-net Edge show will replace it, as your public relations officer, Lani Lombard, promised me several times in writing that the massive amount of shows plucked from channel 101 and moved to Edge will still air on terrestrial. These shows now also include Gotham and Homeland among the ever increasing list we are being deprived of. Should you ignore my request, I will have no other option than to take your treatment up with the BCCSA and Consumer Act again.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2015, 08:18
Official
Hello QuintonO,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.

We have escalated your query to the M-net Series department and they stated that they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Regards
Sandile