1 reviews | Active since Oct 2014
[ ]I made a payment of R4... via Eft, in the beginning of July, that payment cleared. I made a payment at the end of the month.....and Suddenly in the middle of July my services was suspended. I called in and was told that the payment does not reflect. I sent proof of payment again..and again and again, every time there was something wrong or just another reason for disconnecting me..and made an addisional payment of R1000 just to know, okay my account was in credit. Well that did not last long....made my payment every month, some reflect and some do not????? That is a thing I do not understand. After struggling from June 2017 with my account, I am still disconnected. After several emails sending proof of payments, emails from bank, bankstatements, calling centre, being connected and disconnected. Been treated like a ********, being accused of *****elent documents, still without Dstv. I have been as told by a very rude consultant, which apparentley runs Dstv, to go to Dstv with my Id an proof of payments after I was told they spoke to my bank and my bank said that documents was *****elent. I also contacted my bank and was told that everything was fine and that nobody did inquiries about proof of payments. I contacted this consultant again and asked, the bank said that everything is fine, what is his reason and I need it in writing what the problem is with the documents. Shocker....no answer. After giving them the requested documents at N1 City I was told that I will be reconnected and apploligies was given. I live 350 km from my nearest Dstv. Well when I got home.....NOTHING!!!!! After been treated with so much disrespect and been told I am a crminal I laid a complaint with the Ombudsman. And shove your comment below, and the accounts departement do not need to call me anymore and tell me that my account is overdue and that I am going to be blacklisted...I do not take threats well.
Dear Yvonne
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Yvonne
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Yvonne
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your Billing concerns.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Dear Yvonne
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your Billing concerns.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
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