Shameful silence

We activated the 1month streaming package the day before the Winter Olympics started. Nowhere did DSTV at any time communicate that they weren’t showing the Games this time. When I tried to get a refund the moment we realised, they sent me in circles but eventually I got someone who told me what documents to send for the request. That was one month and 9 follow up emails ago. Since then it’s been radio silence. They simply refuse to engage. This is the worst customer service I have seen in years.