Shameful Dstv

I bought a dstv compact set at PEP store at Mtubatuba (Mall) north of Kwa-Zulu Natal in December 2019. I was referred to the local installer GIZZO'S. Upomy my arrival at GIZZO'S I was assisted to choose the a suitable package and my the installation happened 2 working days later. I nominated the 30th of each month as a day to pay for the monthly premiums. All was well and I was happy with the service.

Around the 14th of December I left the place and the Dstv was connected. Around the 20th of December 2019 I received a sms notification informing me that dstv viewing has been disconnected because I have not paid. To my surprise! Long before the 30th, in the 1st month my service was disconnected. I paid R130 and some change on the account around the 23rd of December to my account. On the 29th of December, I arrived in my place and the dstv was connected. All was well, I left the following day.

On the 12th of January 2020 I arrived and only 404 channel is playing for 30 minutes. Then the screen went blank, channel blocked. I called the Jhb call center the following day. I was informed of the "pro rata" fee I was supposed to pay 14hrs after installation. I knew nothing about that. No one informed me about it, not the agent at GIZZO'S or anyone. I informed the agent, he took down my details and informed me I'll receive a call from his supervisor after they had listened to my call.

2hrs later no one has called and I don't know what to do. I call the same call center again. I am informed that I must pay R151 in order for my service to be restored. I have paid more than R280 for the package of R105 + R20. 00 to cover the box set.

Dst has caused me heartache and pain and unfairly charged me for what they have not informed me about. Not by their representative GIZZO'S and the organization itself failed to intervene. They profited by cheating. I am not happy with their service and I want them to re embers me.

Thank you, and I look forward to hearing from you soon.