SHAMEFUL AND DISGUSTING SERVICE(MORE NON-SERVICE)!!!

I ordered explorer decoder + price lock + installation and my application was approved on 13 May 2022. About a week or two after the above-mentioned date, I was called by delivery person saying the address they got from multichoice is incorrect so the item was sent back to their depot to await the new address from multichoice in the form of a new instruction - TO DATE I HAVE NOT RECEIVED MY DECODER. I have phoned in so many times, I can hardly keep track, my matter has been escalated numerous times to the pricelock team but to no avail!!! And the audacity of multichoice to debit extra from my bank account, (as though I was already using the decoder. I have just gotten off the phone with one of their agents called Asiko who was hardly helpful at all, I had to tell her to read my profile multiple times, so that I did not have to start my story over and over again, only to be told by her after a 29 mins of the call, that it is only the team leaders who can escalate a matter/case not them WHAT A WASTE OF MY TIME! Team leader was not available to come to the phone because she was in a "meeting". I was promised that she would call me back to day still, her name is AYESHA FINNS. As mentioned before, I have called numerous times and spoken to many agents, whom all said they would escalate to the Pricelock department, some of these agents are: CLEOPATRA NDLOVU, NOMONDE MOGALE, SINDISIWE MOGALE etc.