SHAME ON YOU MULTICHOICE/DSTV

If I could give them 1 star I would. I spent approximately 5 hours on the phone one afternoon last week trying to get an answer as to why I could not log into their Premium Streaming package. (at quite a cost as I only have a cell phone) I had unsubscribed my decoder and paid the full amount for the streaming package. However I was unable to stream, after having spoken to 5 or 6 different customer care agents some of whom assured me that everything was in order & my streaming package was connected. In desperation I contacted the accounts department on Monday & they informed me that my payment of R699 had been allocated to the incorrect package, they assured me that the payment had been re allocated to the streaming package and that in no time I would be able to stream the Premium package. It is now almost Thursday and still NO streaming package. Having been a DSTV customer for MANY years I find the entire experience TOTALLY UNACEPTABLE!!!!!!! I have no idea where to go from here - how do I get my money back? I have paid for a service I am not receiving, the balance is reducing daily & there is no solution in sight. SHAME ON YOU MULTICHOICE/DSTV