Shame on you DSTV, refunds need to be refunded!

So, after cancelling my DSTV subscription and still being billed for it, I had to phone DSTV to reverse the debit order wrongly taken for March. After a long call, I was given a reference number by Siphelele and told that the refund will be done in 14 days. After 20 days I phoned the call centre again and was told by Tata that nothing was even logged, that the process was not explained or followed correctly and that he would have to start the process all over(this led to him screaming to all his colleagues for a refund template, while I was patiently holding for minutes on end). I explained that I was not happy and he put me through to Dudu who told me that this process would be started again and that it would take another long period of time?? She would, however, talk to her superior and she would get back to me within the day. Nothing! Shame on you Dudu for snickering at your client(yes I could still hear you), for not escalating my request as promised and for not getting back to me as promised! Shame on you DSTV for not training your staff properly, shame on you for hiding behind a \process\" and shame on you for *****ing hard earned money. Shame on you indeed!!"