Shame DSTV you are on the way out

Firstly I had problem with my connection on 17 September, 13 transactions on my account later, they decided to put me onto Premium when I have been on Extra for years. Small credit. Then I am just watching a channel this afternoon and service switches off and says I have lost connection. I have E18-4 messages which the first could not clear before the line just cut off and when I called again the second person EVENTUALLY cleared it but could not put back the Primary viewing in the lounge and the Extra View in the bedroom. Her name was Susan and when I asked for her surname she would not give it but just pushed me to survey where I chose number 1 for both our questions. The call with Susan was ended at 15:35pm today, please check that conversation and deal with her unprofessional manner. Sorry DSTV but you will be losing a lot of customers now that Shomax is her and Netflix is on the way. I am tired of your service and most of all the HOURS and RANDS I have to spend on the telephone trying to sort out my problems with DSTV. You obviously have a deal with Telkom because you do not have a toll-free or shared line to sort out our problems, we pay HUGE amounts to Telkom phoning you.