Shambolic: This implies that the service is disorganized and chaotic. Part 9

21 Feb 2024 at 17:51 • I lodged a complaint with your Consultant Katlego telephonically stating all the above facts. If I am not happy with your response within your complaint process SLA. • Please note that she didn’t allocate me with a Reference Number for my complaint. • Had to call back and Nomsipho had to give me the Reference : **********8 / i839 To date, this Internet is still not working. Yet, you guys sent me an SMS that payment is due on the 20th? and actually debited my account .. I am really shocked at your service and the audacity to debit me for a service that never worked. ....Patricia sent an email...said she would call me back..never called me back.. 20th Spoke to Ninaber....His Line Manager Sethu ..will escalate...wow wow wow ...after confirming so many times.. I am told my address shows Wineburg....after holding on for him...He cuts the call..WHAT NOW? 19 Feb 2024 at 17:19 -19.02.2024 - Called again, Katlego said the Team Leader - Kamogelo will Fast Track my issue with the Technical Team The Technical Team already “ Knocked off “ – they only work from 8 till 5 .......to be continued.. 17 Feb 2024 at 10:27: Hi, I am still waiting for a call.... 16th Feb.. Spoke to Zime transferred me to Koliswa – Fibre .Says that they need assistance from the technical team .Promised to call me back, no call back. 17th Feb Spoke to Thandiswa ,,,Apologized and Escalated it to your technical team again. Error Pending Status. Could Be the router or the sim card . Team Leader Athule - Will have to wait another – 24 hours .......to be continued.. 16 Feb 2024 at 16:32: 01st Feb: App**** for DSTV Internet  Wait 3 to 5 days to deliver 08th Followed up with DSTV  Apologies for the delay – additional 3 to 5 days  Delivery Person will Rica 12th  Router Delivered  Called in - Error - Then Informed us that DTSV will RICA. Wait for 24 hours 13th Feb  Called in and informed that Router Not Connected  Apologized and Escalated 14th Feb Called in again  Error No Data Top Up  Apologized and escalated for Data to topped up 15th Feb Called in again  Error Unlock Sim Status  Apologized and escalated will take 24 hours 16th Feb Called in again Error – Confirmed with Manager - Pending status – System reflects that the router was not delivered Will take 24 hours – hopefully it will take an hour because ‘the technical team’ ……to be continued