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Deidre M
1 reviews | Active since Jan 2012
16 Feb 2024, 16:32
Shambolic: This implies that the service is disorganized and chaotic.
01st Feb: App**** for DSTV Internet Wait 3 to 5 days to deliver 08th Followed up with DSTV Apologies for the delay – additional 3 to 5 days Delivery Person will Rica
12th Router Delivered Called in - Error - Then Informed us that DTSV will RICA. Wait for 24 hours
13th Feb Called in and informed that Router Not Connected Apologized and Escalated
14th Feb Called in again Error No Data Top Up Apologized and escalated for Data to topped up
15th Feb Called in again Error Unlock Sim Status Apologized and escalated will take 24 hours
16th Feb Called in again Error – Confirmed with Manager - Pending status – System reflects that the router was not delivered Will take 24 hours – hopefully it will take an hour because ‘the technical team’ ……to be continued
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
16 Feb 2024, 16:37Hi Deidre,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Feb 2024, 16:37
Official
Hi Deidre,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DM
Deidre M's updateReviewer Update
17 Feb 2024, 10:27Hi, I am still waiting for a call....
16th Feb.. Spoke to Zime transferred me to Koliswa – Fibre .Says that they need assistance from the technical team .Promised to call me back, no call back.
17th Feb Spoke to Thandiswa ,,,Apologized and Escalated it to your technical team again. Error Pending Status. Could Be the router or the sim card . Team Leader Athule - Will have to wait another – 24 hours
.......to be continued..
DM
Deidre M's update17 Feb 2024, 10:27
Reviewer Update
Hi, I am still waiting for a call....
16th Feb.. Spoke to Zime transferred me to Koliswa – Fibre .Says that they need assistance from the technical team .Promised to call me back, no call back.
17th Feb Spoke to Thandiswa ,,,Apologized and Escalated it to your technical team again. Error Pending Status. Could Be the router or the sim card . Team Leader Athule - Will have to wait another – 24 hours
.......to be continued..
DM
Deidre M's updateReviewer Update
19 Feb 2024, 17:1919.02.2024 - Called again, Katlego said the Team Leader - Kamogelo will Fast Track my issue with the Technical Team
The Technical Team already “ Knocked off “ – they only work from 8 till 5
.......to be continued..
DM
Deidre M's update19 Feb 2024, 17:19
Reviewer Update
19.02.2024 - Called again, Katlego said the Team Leader - Kamogelo will Fast Track my issue with the Technical Team
The Technical Team already “ Knocked off “ – they only work from 8 till 5
.......to be continued..
DM
Deidre M's updateReviewer Update
21 Feb 2024, 17:51.....
- I lodged a complaint with your Consultant Katlego telephonically stating all the above facts. If I am not happy with your response within your complaint process SLA.
- Please note that she didn’t allocate me with a Reference Number for my complaint.
- Had to call back and Nomsipho had to give me the *** / i839
To date, this Internet is still not working. Yet, you guys sent me an SMS that payment is due on the 20th? and actually debited my account .. I am really shocked at your service and the audacity to debit me for a service that never worked. ....Patricia sent an email...said she would call me back..never called me back.. 20th Spoke to Ninaber....His Line Manager Sethu ..will escalate...wow wow wow ...after confirming so many times.. I am told my address shows Wineburg....after holding on for him...He cuts the call..WHAT NOW?
DM
Deidre M's update21 Feb 2024, 17:51
Reviewer Update
.....
- I lodged a complaint with your Consultant Katlego telephonically stating all the above facts. If I am not happy with your response within your complaint process SLA.
- Please note that she didn’t allocate me with a Reference Number for my complaint.
- Had to call back and Nomsipho had to give me the *** / i839
To date, this Internet is still not working. Yet, you guys sent me an SMS that payment is due on the 20th? and actually debited my account .. I am really shocked at your service and the audacity to debit me for a service that never worked. ....Patricia sent an email...said she would call me back..never called me back.. 20th Spoke to Ninaber....His Line Manager Sethu ..will escalate...wow wow wow ...after confirming so many times.. I am told my address shows Wineburg....after holding on for him...He cuts the call..WHAT NOW?