Shambles in billings and *********** call center

On 15 Aug they disconnected my services for nonpayment. I logged onto my account on their website and it said that 770 was due and payment needed to be made by 01 Jan 2001. 2001? I paid with the provided account number. It was another person's account number on my user profile! DSTV switching user profiles and compromised my personal info! Phoned the call center, held for over 30 mins at my own expense. They said they had transferred. The services were reconnected. On 19 Aug, they were disconnected again. But in about 2 hours I was reconnected again. On 20 Aug, I was disconnected again! I called the call center, told them all of this. After about 20 mins on the phone (my expense). They said they would credit my account, had no record of the call made on the 19 but again it was not credited. Our call was disconnected, he did not bother to call back or sms. I called back again and spoke to Bonga, who said he was communicating with the previous agent to see if he completed the transfer. I held for another 20 mins while Bonga and another female agent had a casual social chat, at my expense! Still the money was not transferred, and then Bonga told me that infact I owed another R800!