LJ
Louis J

1 reviews | Active since Sept 2015

16 Sept 2015, 16:16

**** service from the New Centurion office

Second time in 3 days that I took in my Parents M-NET decoder. first time they swopped it out not updating anything on the system as they are suppose to do, just to get home install the decoder and it does not work. spend 30 min on cellphone to call centre, just to hear they can't assist and I had to take it back.<br> <br> Spend 3 hours again today at the centre after taking it back. They gave me a new small decoder just to find out that it is not working. Spend 35 min on Phone to find out NO details was updated on system as requested with the guy at Centurion Mall. NEEDLESS to say a bunch of *********** people are working at the Centurion shop. and yes I am generalising.<br> <br> This mean I have to go back tomorrow to waste my time and money. Really such pathetic service as I am a customer for more that 20 years, NO PRIDE IN THEIR JOBS ANYMORE.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Sept 2015, 09:41
Official
Hello Jordaanl07,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team