Sh#t service

<p>Multichoice. I recently changed bank accounts (in October) and im on a decoder payment plan at dstv and have a debit order as this is a requirement for the payment plan. Anyway so I phoned them gave them the new bank account details and informed them I would do an eft as it was to late for a debit order.(we all know how quickly they cut your service if you dont pay)</p> <p>Thought it was sorted.. Until end of November when the debit me with R1960. Effectively double debit me for November and then October again. So I phone and asked what is going on. They told me oops I should've informed them I did an eft for the payment plan not a residential account. Well I did but they didn't move the funds over. Oops again sorry. So as it was beginning of December and it was their fault I requested a refund. They told me it was their mistake so a rwfund would be done immediately. Well I phoned today for the 6 th time to find out what the hell is going on cause my debit order will be going off for December. Plus its 6 weeks later. Operater informed me their rwfunds is on a back log and will only happen on the 5 th of January. I told him no I dont want another debit going off while im still in credit. He go so confused and said I must hold on for a minute... I held on for almost 20mins till the dweep decided to hang up on me. Idiots. So now I will have to reverse the debit order on my cost or else I will be in credit for the rest of my life.</p>