1 reviews | Active since Aug 2015
Sevice continually being suspended
Our account keeps being suspended , even though we pay every month as a loyal customer. In June 2015 we accidentally paid into the wrong account, rectified it immediately by email and face to face visit's to Multichoice in Bloemfontein. To date the account keeps being suspended weekly , it has ended in a shocking Vodacom bill, when you phone to be transferred from the one to another.<br> As a paying customer, it is unacceptable to be treated as a ********!<br> Everytime we're promised it won't happen again, but it's now a weekly thing. And if we phone in, some *********** agent tells me my account is in arrears and then after \looking at the account"they tell me that the journal must be approved? BY WHO??? AND WHY FOR OVER TWO MONTHSNOW???<br> We've got written proof by Multichoice Bloemfontein that our account is actually up to date!<br> We are now on the verge of discontinuing our services"
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our payment has been allocated to your account and the billing on your account adjusted.
Your service is currently paid up to date till the 2October 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our payment has been allocated to your account and the billing on your account adjusted.
Your service is currently paid up to date till the 2October 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,