Setudi Rapodile needs training DSTV Team leader

I just want the whole world to know about the worst service ever.After numerous complaints with my box office account and also the team leader whi handled it Setudi Rapodile.After making promises that the issue would be resolved he calls me today and shouts and screams at me telling me to keep quite and listen to.him as he was the one who called me.I paid my box office accoumt via my banking app on the 23 July 2018 and to date my issue has not been resolved.I was advised by an adviser to pay the the box office via my app and select capitec registered which i did.And now this Setudi guy who clearly has no customer care training tells me that the account numbef is wrong and that i should go back toy bank and reverse it.This is not a debit order so i dont understand how he expect the bank to reverse it.I am a call centre manager myself and never in my work experience have I come across such service.Setudi Rapodile I am going to expose you my dear.This translation transpired it on the 23 July 2018 and only today I am told that the account number is incorrect after I was told to email the proof of payment.Talk about customer service