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Allison McCallaghan-Pool
1 reviews | Active since Feb 2015
24 Feb 2015, 22:37
Settlement amount of DPP outstanding
I called DSTV to find out what the settlement amount on my decoder plan payment is because I want to pay the full amount. DSTV call centre told me they will log a call to DPP department because they cannot assist. They also gave me an email address where I can apply for the settlement amount. I have already send through 2 emails and only received back an automated email with case no. *** and ***. That was on the 10 and 16 Febr. 2015. Till date I have not receive any other reply.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Feb 2015, 09:20Hello Allisonpool,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
DStv (MultiChoice)'s reply26 Feb 2015, 09:20
Official
Hello Allisonpool,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert