servises are *****nse.

Highly disappointment with this multichoice, phoned in today and was kept on hold for over 60 minutes and before I could even get the assistance I needed some melisa hanged up on me because I was not in agreement with what she was telling me. then I phoned their complaint number *** which they provided me with and I was told I called the wrong department and they know not a person by the name of melisa and therefore they are going to put me back to the call center where I need to ask for a manager and they should be able to put me through because their switchboard apparently do not have access to put you through to the relevant complaint department.

multchoice is a serious ripoff and they care not about us as customers, there has never been a time wherein I would contact them and request either to speak to manager or to be put through to their complaints department and actually got the help I needed.

funny part is that this is happening to me for the 3rd time now in all the years I have used their services.

1 I phoned in on the 5th of January asking to upgrade from access to compact, requested that the person removes the old decoder and only keep the compact one and she confirmed same. This month I get an sms saying that I now owe them R668 I queried that only to find that I was being billed twice told their systems have been faulty and same would be rectified by the 28th today I go and pay and expect to pay only R399 cashier at spar tells me the systems is expecting an amount of R558 now its no longer the 6 something, I call in to query little did I know I was about to be placed on hold for over 60 minutes only to be told they cant find my recording. I was not surprised as this is happening to me for the 3rd time now wherein I'm told I owe them when infect I don't. and this now I'm being told by a different person from the one whom I had initially spoken to and kept me on hold for an hour (my thinking is that there was no request for a recording in the first place she just hoped I would run out of airtime or just hang up.

now this lady's first reason was that there is money which I did not pay in January, I told her the date of payment, she comes up with another excuse ooh mam you were actually being billed because you did not pay the "prada" don't know what is that, then I told her I paid twice in January then she says ohh they actually billed you because from our side it only shows that you other decoder was only disconnected today, that's when I told her to find the recording of the 5th and was kept on hold for over 60 minutes.

really this is unacceptable multichoice is playing people just because they know we eventually will want to use their services and they are at the click away just from disconnecting you should you not pay what they want. their money just pops out of anywhere and you are expected to pay or else. you ask for recording they are never found.

we need a proper place wherein we can complain about this company.

they know they have no competition out there and therefore take us and for granted.