Services suspended for the 4th since April 2020
Good day,
My services have been suspended again. This is the 3rd time this month. I have already made 3 trips to Multichoice in Umhlanga, in spite of the lockdown. On my last visit, I was asked to pay a further R845, which was never explained to me before. I paid this amount regardless.
Now I am forced to make a 4th trip to your offices when they open at 8am, again I must reiterate that this is in the middle of a shutdown. So my entire family is now being put at risk for an issue that I do not understand.
I feel that this level of treatment is bordering on disrespectful and abusive. I have paid what I was told to pay. I cannot understand why I must be driving back and forth between your offices every 5 days, in the middle of a national shutdown.
I ask that this matter be urgently escalated and that I be given urgent feedback as to what in fact the real problem is here.
Regards N. Gansa
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
This gives me little faith in your organization as I am being given 2 conflicting responses.
Upon speaking to the consultant here, I have been informed that my last payment is not on the system even though it was a direct payment done at your offices. So the mistake is on yyour side. This level of abuse is unnacceptable.
This gives me little faith in your organization as I am being given 2 conflicting responses.
Upon speaking to the consultant here, I have been informed that my last payment is not on the system even though it was a direct payment done at your offices. So the mistake is on yyour side. This level of abuse is unnacceptable.