Services suspended

<p>I never experience such bad service in my life from Dstv. I always pay my subscription on the 25th/26th of every month. Since it was December I thought it well to pay a little bit earlier on the 15th of December 2016. at the end of December I received Dstv mail msgs and smses that I must pay my Dstv account or my services will be suspended. I phoned Multichoice immediately after reading the msgs, while on the phone with the call center agent I sent the proof of payment, he confirmed that he received the proof of payment and sent it to the accounts department. 2 weeks later I received a msg that my services is suspended and that I should pay R298.32 immidiately. Again I phoned the call center. Explained the situation again. This time I sent the proof of payment to the accounts department myself. My services is suspended for four days now, no reaction from Multichoice. When they do realize that I paid my account, I demand that they pay my money back for the days that I have been suspended of services because after this issue I will cancel my subscription with Multichoice.</p>