BZ
Ben Z
1 reviews | Active since Nov 2013
15 Oct 2015, 11:33
Services suspended
My DSTV account (***7) was suspended with a error message stating that the account is in the rears. The customer care representative reported that the last payment reflects on the system but the payment was credited to a different account and for him to rectify it I must send him proof of the last payment made. How is this possible? It took me 2 hours and 3 telephone calls to sort out. This is unacceptable.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Oct 2015, 16:05Hello zaaimanben,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the time taken to resolve your query.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the time taken to resolve your query.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply28 Oct 2015, 16:05
Official
Hello zaaimanben,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the time taken to resolve your query.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the time taken to resolve your query.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,