MM
Medics M
1 reviews | Active since Jan 2018
09 Jan 2018, 16:28
Services Suspended
My experience with Multichoice is VERY DISAPPOINTING & BAD! I upgraded to Premium on 21 Dec 2017 & I was NEVER told to pay an extra amount of R296 THEN......now my services have been suspended & Portia who is the supervisor at Multichoice tells me that I was advised to pay R196....& R196 she is talking about is the one that was mentioned when I asked what will my payment be in 'January'...........I am REALLY very angry to Multichoice the way they treat me.......I need someone to account for this.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Jan 2018, 07:49Dear Medics Mmeli
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jan 2018, 07:49
Official
Dear Medics Mmeli
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Jan 2018, 10:47Good day Medics Mmeli
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have investigated your concerns and found that our consultant did advice you on the R296.17 to be paid when you upgraded your service. This amount was to cover your service on the DStv Premium Package for period 21 December 2017 to 20 January 2018.
To activate your service, you need to pay R820.31 for period 10 January 2018 to 19 January 2018. This amount includes the insurance on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply10 Jan 2018, 10:47
Official
Good day Medics Mmeli
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have investigated your concerns and found that our consultant did advice you on the R296.17 to be paid when you upgraded your service. This amount was to cover your service on the DStv Premium Package for period 21 December 2017 to 20 January 2018.
To activate your service, you need to pay R820.31 for period 10 January 2018 to 19 January 2018. This amount includes the insurance on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,