Services paid and deactivated

So i made a payment of 510 on the 15th of December which was the amount i was advice to pay when u do their Ussd code...Now 5days later i wake to a disconnected dish when i call the Call Centre i am told by a guy who was not even sympathetic telling me that i cant watch their services and pay later and when i vent out my frustrations he raise his voice at me haai shame Thato ur a real dushbag so tell me people Dstv now gives you a 5 day contract and if ur on Premium u accumulate 511 to watch for 5days why is it when i made a payment of 510 on the 15th ur systems Said i only owe u 510 now 5 days later i owe u 511 as per my knowledge are u not suppose tk b notified that i owed u money and as per my understanding isnt this money suppose to b paid on the 30th which when i do make payments to you and i the form of Cash i dont remember activating any debit order in 2017 but hey u been gng into my account and trying to debit.... So when i spoke to u nelisiwe who told me that my payment date is the 31st and since i also wanted to Downgrade so how is it that in just 5days of viewing i accumulated 511 and since when is my pay date on the 20th i dnt even get paid on the 15th...I WANT ANSWER MULTICHOICE AND MY SERVICES ACTIVATED