Services not rendered, but payment taken

I have recently joined DSTV stream after 4 years and regret doing so. I wish to try out their streaming services and paid for the R49pm package, funds were debited of my account immediately, but have no service since joining. I have made multiple calls, spent a long time on calls, via chat services with agents to help resolve the issue and no one can assist. I would like to be contact urgently with a resolution and advise what is going to be done for payment on no service rendered.