Services not loaded. Smart card switched off

Hi,<br> <br> The service at multichoice keeps deteriorating. My services were switched off again without reason. Self service is not working and no-one knows who the error must be escalated to, their system keeps failing to send me my statement. Its a mess and i would not recommend it to anyone or wish to work there. Consultants dont even know what to say sometimes because the system is so bad. Customer complains are mot even attended to. Im still waiting for my answers.