Services keep getting disconnected even though I paid

I paid my subscription yet every 2 days my services keep getting disconnected and I have to call to get them reconnected. I have sent a POP and a bank statement to prove I paid yet it keeps happening. Everytime I call the call centre the service I recieve is terrible the consultants are unhelpful and rude. I have been kept on hold for more than 20 minutes multiple times. Very bad experience all in all