Services Incorrectly Suspended
Good Day
My services is currently suspended.
My account was debited for R430 on the 25th. When I spoke the consultant on Friday, she confirmed that my account won't be debited. Listen to the call recording. My account was debited so I didn't pay the amount of R140. I am getting messages from Saturday, stating that I must pay R175, then R190 & now it's R225. I downgraded my package & total due is R105 for the Access package + R35 for the insurance = R140.
If my account was debited, DSTV owes me a credit so why is my service suspended !!!!!!!
Please rectify my account to R140. Deduct the R140 & credit my account to the value of R290. I can't wait for end of the month to be credited as I have other debit orders to pay.
There is always a payment/account issues with DSTV. Very soon I will cancel this service & rather get Netflix or OVHD because DTSV is a headache!!!
It cost me airtime & time to keep rectifying my account with no compensation from DTSV.
27-10-2019 Call ***-I242
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
20 Nov 2019, 18:07DTSV IS A BLADY WASTE OF MY TIME.
ANOTHER MONTH, THE AMOUNT DUE IS INCORRECT!!!!
DSTV SHOULD JUST CLOSE DOWN !!!!!!!!
ANOTHER MONTH, THE AMOUNT DUE IS INCORRECT!!!!
DSTV SHOULD JUST CLOSE DOWN !!!!!!!!
's update20 Nov 2019, 18:07
Reviewer Update
DTSV IS A BLADY WASTE OF MY TIME.
ANOTHER MONTH, THE AMOUNT DUE IS INCORRECT!!!!
DSTV SHOULD JUST CLOSE DOWN !!!!!!!!
ANOTHER MONTH, THE AMOUNT DUE IS INCORRECT!!!!
DSTV SHOULD JUST CLOSE DOWN !!!!!!!!
's updateReviewer Update
15 Jan 2020, 07:21DSTV customer service is by far the worst!!! There is a reversal & credit due to me since November 2019. It's 2020 & no one seems to bother about resolving this matter. I left messages upon messages for the team leader, Anselm Kaputo to call me & I sent him numerous emails but he doesn't bother to respond despite that he promised to resolve the issue.
It seems that the staff don't care that customers are unhappy & switching to Netflix, Show Max etc. When I told the one agent that I want to cancel my service due to the poor customer service, she said that I can cancel without even trying to help resolve the issue!!!!
It seems that the staff don't care that customers are unhappy & switching to Netflix, Show Max etc. When I told the one agent that I want to cancel my service due to the poor customer service, she said that I can cancel without even trying to help resolve the issue!!!!
's update15 Jan 2020, 07:21
Reviewer Update
DSTV customer service is by far the worst!!! There is a reversal & credit due to me since November 2019. It's 2020 & no one seems to bother about resolving this matter. I left messages upon messages for the team leader, Anselm Kaputo to call me & I sent him numerous emails but he doesn't bother to respond despite that he promised to resolve the issue.
It seems that the staff don't care that customers are unhappy & switching to Netflix, Show Max etc. When I told the one agent that I want to cancel my service due to the poor customer service, she said that I can cancel without even trying to help resolve the issue!!!!
It seems that the staff don't care that customers are unhappy & switching to Netflix, Show Max etc. When I told the one agent that I want to cancel my service due to the poor customer service, she said that I can cancel without even trying to help resolve the issue!!!!