Services disconnected while payment has been made

My DSTV was disconnected today after I have paid the same amount which was sent via SMS to me. When I called the call centre spoke to Mbali Rawe whom confirmed that I was still owning R100 I asked her to email my statement so I may have an understanding why I was in arrears yet my DSTV was still connected. She made me hold over 20 minutes while she was saying she is emailing me my statement. As yet I still haven't received my statement. She confirmed that her team leader Brandon Mohammed will be in contact with me to confirm if I received the statement nothing as yet. I don't understand how I'm expected to pay without receiving any statement as I was replying to the SMS which was sent yet paid the amount sent via the SMS still told I'm owning. I really find it unacceptable that I was sent the wrong amount yet I even called the call center after the payment was made..