Services disconnected for no reason

On Saturday I called in to activate my holiday home for a day instead the person disconnected our residential dstv & didn't even activate the holiday home. We have been without dstv for the past 5 days and been making several calls with no luck. Each day I am told stories and they hang up on me. Today's consultant was able to admit that they can't activate it as someone had blocked our activation to activate 5 May. I refuse to pay for all these days that I have been switched off.