MM
Melissa M
1 reviews | Active since Jan 2010
12 Oct 2015, 14:10
SERVICES DISCONNECTED EVEN THOUGH PAYMENT WAS MADE
I am extremely disappointed with Multichoice - they disconnected my service even though I had made my payment timeously. Further to this, when I called Customer Services, they could not confirm my payment received. I had to go retrieve a proof of payment & email it through to them. I have been without services for 5 days with additional fees being added onto my so-called 'arrear amount.' I want this rectified urgently with any penalty fees REVERSED accordingly.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Oct 2015, 15:29Hello Melissa01,
Please accept our apology for the delayed response.
Our records indicate that you have been assisted. Your DStv Access service is now active.
We have also adjusted your DStv account to reverse the incorrect charges.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Our records indicate that you have been assisted. Your DStv Access service is now active.
We have also adjusted your DStv account to reverse the incorrect charges.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Oct 2015, 15:29
Official
Hello Melissa01,
Please accept our apology for the delayed response.
Our records indicate that you have been assisted. Your DStv Access service is now active.
We have also adjusted your DStv account to reverse the incorrect charges.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Our records indicate that you have been assisted. Your DStv Access service is now active.
We have also adjusted your DStv account to reverse the incorrect charges.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,