FW
Faranaas W
1 reviews | Active since Jun 2011
24 Feb 2018, 14:30
SERVICES DISCONNECTED AGAIN
Today AGAIN my services was disconnected. I called the call centre and was advised that my payment of R955.37 was reversed hence my services was disconnected. The call centre agent could not tell me why it was reversed and to who it got reversed to. Please advise as payment was made, I did not do a reversal on the payment and ONCE AGAIN if it was reversed the money is not in my account. THIS IS NO BECOMING A PROBLEM BECAUSE I HAVE TO CALL IN EVERY TIME THE SERVICES IS DISCONNECTED. TELL SOMEONE FROM YOUR ACCOUNTS DEPARTMENT TO GET OFF HIS/HER FAT ASS AND FIND OUT WHY ABSA REVERSED THE PAYMENT AND TO WHOM IT WAS REVERSED TO.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Feb 2018, 07:50Dear Faranaas
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Feb 2018, 07:50
Official
Dear Faranaas
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Feb 2018, 12:27Good day Faranaas
I apologise for the delayed response and any inconvenience caused.
Our records show that you have been assisted and the service is active. All the reconnection fees charged were reversed as well.
Please feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Feb 2018, 12:27
Official
Good day Faranaas
I apologise for the delayed response and any inconvenience caused.
Our records show that you have been assisted and the service is active. All the reconnection fees charged were reversed as well.
Please feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,