1 reviews | Active since Oct 2010
Services Disconnected
<p>So this morning my services was disconnected because of non-payment. Non-payment why? Who knows because I have been on a debit order since I can remember and that didn't go off. Who's fault is that? All my other debit orders went off, which means the fault is not with absa. So from where I am sitting the debit order didnt go off because of a fault with your systems and therefore my service was suspended. ***! I cant even get through to the callcentre in cape town. Does this mean that you did this to other people too or just another service that is down</p>
Dear Hentie
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Hentie
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Hentie
We sincerely apologise for the inconvenience you have experienced.
Upon checking your account we can verify that your service is active. The debit order didn't collect because you had credit on your residential account and the decoder was under your holiday account however the holiday account has been cancelled as requested. It is only the residential account that is active.
The account is up-to-date with a credit of R-20.31, your next debit order will be on the 2nd of April for R78.69 thereafter it will be R99.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,
Dear Hentie
We sincerely apologise for the inconvenience you have experienced.
Upon checking your account we can verify that your service is active. The debit order didn't collect because you had credit on your residential account and the decoder was under your holiday account however the holiday account has been cancelled as requested. It is only the residential account that is active.
The account is up-to-date with a credit of R-20.31, your next debit order will be on the 2nd of April for R78.69 thereafter it will be R99.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,
By the time I received the above reply I had to phone multichoice twice already and was disconnected inbetween. The system really annoyed me yesterday, but on a positive note the callcentre agents I dealt with was very helpful and top notch.
By the time I received the above reply I had to phone multichoice twice already and was disconnected inbetween. The system really annoyed me yesterday, but on a positive note the callcentre agents I dealt with was very helpful and top notch.