SERVICES DISCONNECTED 4 DAYS AFTER WE HAVE PAID???

Item: DStv (MultiChoice)
Rating: 2
Author: Jan S

Why would you disconnect my Dstv service today on 25 March 2015 ????? It was paid via EFT on 21 March 2015 at 19H50. I have emailed the proof of payment to [Email Removed] They Have responded with CASE No: *** Since then no other feed back.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

25 Mar 2015, 15:12

Hello Bullsaai,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

We confirm that payment of R556.00 is reflecting on your account .Your service has been reconnected and all necessary adjustments done.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To update or change any of your account information, you may also make use of the different options below.

Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.

You may also request assistance from any of these channels:

-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***

Regards
Rupert

DStv (MultiChoice)'s reply25 Mar 2015, 15:12

Official