Services disconnected 3x in October 2019

Multichoice has a whole bunch of *********** agents, and because they are inbound one always have to contact them which then airtime for atleast an hour with no help received. I have payed my monthly subscription fee of R549 and now my services have been disconnected in which I must pay an additional R472 for them to be reconnected. I have called the Dstv and their always not so competent and less helpful customer agents are telling me to pay and stop complaining as I am owing Dstv in order for them to reconnect my services, and there's nothing else they can help me with.